We apologize that we are unable to accept orders by phone or fax as our stock is managed online in order to eliminate possibility of errors. In addition, to protect your security, we do not accept orders via email or by fax. To place an order now, please order online. 

We are currently shipping to the following countries: UK, USA, France, Germany, Ireland, Spain, Australia, and Thailand.

Once your order has been completed and you have provided us with a valid email address, you will receive an Order Confirmation via email within 1 business day. If you don't receive your confirmation email, please email us to inform of details of your purchase. Please do not re-submit your order to avoid duplicate orders from getting placed. As you are a registered user you can also view your order status by signing in with your user ID or email address and password and then clicking on "My Orders". Information regarding your order will be shown.

If you choose our standard shipping method,you can expect to receive your package in approximately 7 to 14 business days from the date the package shipped. But if you choose express shipment, you can expect to receive your package in 2-5 business days.

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.

An order can be cancelled if it is in Pending status. Orders that are processing or shipped (fulfilled) cannot be cancelled. We apologize for any inconvenience that this may cause. 

• Generally, once a product is sold out, it is unlikely that we will receive another shipment. Products that we carry may only be available to us in limited sizes and quantities. However, you may try writing to us to see if we can still find the item for you.

We are pleased to offer gift voucher so that you may purchase these vouchers as a memorable gift for a dear friend or your family for any special occasion. 

We accept payments via:

a.     Credit, Debit Card (Processed by 2Checkout)

b.     PayPal ( for customers who have Paypal account only)

c.     Paysbuy ( for customers who have Paysbuy account only)

d.     Wire Transfer

e.     Gift card payments

Please note: We do not accept checks, money orders or any other payment method not listed above.

Whether your preferred currency is accepted depends on which payment gateway you select. Generally, multiple currencies are available including; the Pound Sterling (GBP), the United States dollar (USD), Euro (EUR), Australian Dollar (AUD), and Thai Baht (THB). 

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.

Any customs or import duties charged once the parcel reaches its destination country are paid by the recipient of the parcel. Unfortunately we cannot inform of what the cost would be as it depends on the tax and duties from country to country.

Please note that if customers reject the package because of customs issue, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to ship the orders to customers. Please contact your local customs office for more information. 

We want all our customers to receive top quality goods. So if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

We aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

To register, click here and you can start shopping straight away. Just follow the easy steps on the screen and have your personal details on hand.

No. After you’ve chosen your items, you can sign in as a guest. But creating an account will make your online purchases faster and more enjoyable. You will find that registering is easy and FREE! You can place orders without having to fill in your details every time you shop with us and you will be able to track your orders, receive regular newsletter and be informed of our special promotions.

Please follow these steps to edit your account information.

  * Sign in to your account by clicking on the "Sign in” located in the top navigation bar.

  * Enter your email address and password

  * You will now be logged into your account and the system will bring you the homepage.

  * Click on "My Account” located in the top navigation bar.

  * Under “My Account” menu, click on “View or change my account information”

  * Edit your information and click next. Your account will be successfully updated.

Simply click on" Sign in" navigation bar on top of the page. Then fill in your email address on "forgotten your password", and we will email you the password.

We will do our best to answer any questions that you may have. Simply click contact us, choose your topic, and write your questions.

You may also e-mail us directly to support@theurbanapparel.com  

We will respond to your e-mail within 48 hour

After we got your payment.